Using an external DNS service for domain names

This article will cover using an external DNS provider to manage your domain name and how to point this to our servers.

If you want to use external DNS service for your domain name, you need to create A-Records for both the www and non-www versions of your domain name and point them to this system's corresponding IP address (based on the data center your site uses).

For the correct IP address to use, see IP addresses to use when updating DNS information.

To create an A-Record, you'll first contact your domain name registrar (or your separate external DNS provider) to add these IP addresses to your domain name. Your registrar — the company that's responsible for registering your domain name and managing your domain records — remains unchanged. As usual, you'll continue paying your domain name renewal fees to that provider.

Your domain name registrar will provide you with the login details to access the administration tools located on your registrar's website, that enable you to administer your domain name. If you are unable to log in, please contact your registrar via their website; the Support team cannot help you access your registrar's site, because it is an external system.

In order to use this system's email service, you'll also need to redelegate your domain. To learn more, see How to redelegate a domain name.

After setting up your site's DNS, you can use an online service, such as DNS Stuff to verify that the domain is set up correctly.

Using one of these third-party tools (including DNS Watch and IP Tools) is helpful when troubleshooting, because they display the results of a domain name lookup for your site.

Below are instructions for updating these DNS settings for five popular providers. If you are having issues updating these settings, please contact your registrar for support:

NetRegistry

  1. Login to the Netregistry console - https://theconsole.netregistry.com.au
  2. Click on the 'Zone Manager' link
  3. Click on the 'edit' link next to the A record for mydomain.com (replace mydomain.com with the domain name you are updating)
  4. This should have an IP address in the 'Host' field, replace this IP address with the relevant IP address of the data centre your site is hosted on.
  5. Click 'Edit record' to save this change

MelbourneIT

  1. Login to your MelbourneIT account
  2. Select the domain name
  3. Go to the DNS section on the Domain Management section
  4. Select Manage DNS
  5. Go to the A, CNAME, AAAA Records section
  6. Locate the A record that you would like to edit and click the 'Edit' button
  7. Replace this IP address with the relevant IP address of the data centre your site is hosted on
  8. Save this record.

GoDaddy

  1. Log in to your Account Manager - https://mya.godaddy.com
  2. In the My Products section, click Domain Manager.
  3. From the Tools menu, select DNS Manager. The DNS Dashboard displays.
  4. For the domain name with the record you want to edit, click Edit Zone. The Zone File Editor displays.
  5. In the A (Host) section, click the A record for mydomain.com (replace mydomain.com with the domain you are updating).
  6. In the 'Points to' field, replace this IP address with the relevant IP address of the data centre your site is hosted on
  7. Click Save Zone File, and then click OK.

Network Solutions

  1. Go to www.networksolutions.com and click on MANAGE ACCOUNT to login.
  2. Click on the Edit DNS link under the My Domain Names section.
  3. On the DNS Manager Settings page, in the IP Address: A Records section, click Add/Edit
  4. Edit the host name for @ in the Host column
  5. Replace this IP address with relevant IP address of the data centre your site is hosted on under the Numeric IP Address column
  6. Click Continue

Crazy Domains

  1. Go to http://www.crazydomains.com.au and click 'Manage My Account' at the top of this page, then select Domain Name Manager. Type your password and log in.
  2. Once logged in, click DNS Hosting. When you are logged into DNS Hosting, you will be able to configure all your DNS features. Step-by-step instructions will guide you.
  3. Under the section 'Advanced DNS Control', click to edit the A record
  4. Update this IP address with the relevant IP address of the data centre your site is hosted on
  5. Save this record.